Domino's Pizza

Reviews

• Diva Terricita

  May, 16 2018
  ★ ☆ ☆ ☆ ☆
  It is unfortunate that I must give this review. We live on base and just had some of the worse customer service that I have experienced since being stationed in Belle Chasse.
  
  Our delivery took nearly an hour to get here and it was extremely cold, I called to check on the delivery and the manger told me the situation; they had 2 base delivers and 1 was having car trouble. I understood and asked what are we to do if our pizza was cold and she assured me that I would have a discount credited to my account for my next order. I didn’t find it fair but I was willing to accept that token, given that it was out of her control. We spent nearly $50.00 tonight but hey, a discount on our next order will do.
  
  Once the pizza arrived, it was COLD, so I called to make the store aware and hold them to their promise of giving our account credit. The young man that answered the phone was extremely RUDE and stated “well, yea, it is going to be cold, what did you expect”... he went on to tell me that the manager “did not have time” to talk to me and she can call me back... I asked if she had my number and he said he was unsure but it should be in the system. I asked for the managers name and store number and he then asked if I wanted to just wait for her because he has things to do. I was floored and will be calling HOLLY (the manager) and dominoes’ corporate office tomorrow or email them.
  
  I understand that you might be busy and in over your head but there is a way to handle customers and solve issues. Holly, I suggest you sit down with your team and go over customer service. I would like the mattered solved as soon as possible. If you Service the military base, you should always be prepared for that demographics, have drivers ready and come up with a plan. Your lack of planning should not fall on the responsibility of the service members who patronize your store. Our money is green and it spends like other customers who patronize your store, we deserve respect like those customers and hot pizza when we order it.

Photos of Domino's Pizza

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